If internet and phone services stop working

During severe disruptions, the municipality may offer the possibility of making emergency calls at certain designated locations. These may be in fire stations but it is important that you find out in advance.
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Om du inte kan nå 112, prova att ta ut SIM-kortet ur telefonen och ringa 112.

If you can't make a phone call and you need urgent help, try removing the SIM card from your phone and then dial 112. The call will then be routed through that telecom operator’s network which is functioning.  

Prepare for telecom- and internet outages by: 

  • finding out what emergency services your municipality can offer
  • writing down important phone numbers and contact details
  • finding out where the nearest emergency phone or fire station is
  • co-operating with your neighbours
  • making sure you can be reached by information from Swedish Radio P4

Check with your municipality

Find out whether there are safety points (”trygghetspunkter”) in the municipality. Where will they be set up? What help can you expect there?

Write down phone numbers

Write down the most important telephone numbers and other information. Keep this information away from your mobile phone. In the event of a telephone or internet outage, there may be coverage in some places and outside the worst-affected area. You may need to go to a place where there is a connection to access important information.  Co-operate with others

Make sure you have access to the internet and telephony in several different ways, i.e. with both broadband and mobile. Do you use different telecom operators in your family, or do you have neighbours using a different operator than you? Share information and warnings with each other and use each other’s phones. Some phones have FM radios. If you have one, you can receive radio warnings even if the internet goes down.

If you can't get one of these phones, you can use a battery-powered, a solar-powered radio, a car radio or one charged with a crank. Remember, a car radio will do just as fine. Besides, having access to a car or other vehicles can be crucial if you need to get to another location to retrieve information in a crisis. 

Have access to a radio 

You can get information about events and disruptions via the emergency channel Sveriges Radio P4. You will also receive VMAs, important messages to the public. Make sure you have access to an FM radio, either via a car radio, a radio set, or via the FM radio in your mobile phone. If your mobile phone works, you can call SOS Alarm on 113 13 to get information about major accidents and crises.

Sources for this information: The Swedish Civil Contingencies Agency ("MSB"), SOS Alarm, Swedish Association of Local Authorities and Regions ("Sveriges kommuner och regioner, SKR") and Swedish Radio.